In this final phase CSM will work with the you on publishing letzNav content. In addition, CSM should provide a summary of the business objectives, the published content and the expected impact. After go-live, the CSM will continue to monitor data and help make suggestions to ensure that letzNav is functioning as planned.
CSM will schedule a 30 - 60 Mins meeting and work with you to make sure all the letzNav content is published and you are able to see everything in letzNav Player widget and also works with your IT Team to validate all the users have letzNav Player Extension pushed and users are able to see Player Widget.
Throughout this process, CSM will help you grow and expand to address different challenges in your application and help you see as much as value possible from letzNav solution.